At phtaha, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a phtaha player under Philippine law.
Six commitments that guide how phtaha handles every piece of data you share with us.
phtaha only collects the personal data that is strictly necessary to provide our services, verify your identity, and comply with PAGCOR and Philippine AML regulations. We do not collect data for its own sake.
phtaha will never sell, rent, or trade your personal data to third-party marketers or data brokers. Your information is used solely to operate and improve the phtaha platform and to meet our legal obligations.
All data transmitted between your device and phtaha's servers is protected by TLS 1.3 encryption. Sensitive data at rest — including payment details and identity documents — is encrypted using AES-256.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data. phtaha provides clear channels to exercise all of these rights.
phtaha's data practices are fully aligned with Republic Act No. 10173 (Data Privacy Act of 2012), PAGCOR data governance requirements, and the Anti-Money Laundering Act (AMLA) as amended.
In the unlikely event of a data breach affecting your personal information, phtaha will notify you and the National Privacy Commission (NPC) within 72 hours of discovery, as required by Philippine law.
This Privacy Policy ("Policy") is issued by phtaha ("the Company," "we," "us," or "our") and applies to all personal data collected, processed, and stored in connection with your use of the phtaha platform, including the website at phtaha.com, any associated mobile applications, and all related services (collectively, "the Platform").
This Policy is designed to comply with the Republic of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC). It also reflects phtaha's obligations under PAGCOR regulations and the Anti-Money Laundering Act (AMLA) as amended by Republic Act No. 10365.
By registering on phtaha, accessing the Platform, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the phtaha Platform immediately.
Scope: This Policy applies to all registered phtaha players, visitors to phtaha.com, and any individual whose personal data is processed by phtaha in connection with the Platform's operation, regardless of whether they have completed registration.
phtaha acts as the Data Controller for all personal data collected through the Platform. As Data Controller, phtaha determines the purposes and means of processing your personal data and is responsible for ensuring that such processing complies with applicable Philippine data protection law.
For all data privacy inquiries, requests to exercise your rights, or concerns regarding this Policy, you may contact phtaha's designated Data Protection Officer (DPO) at:
phtaha's Data Protection Officer is registered with the National Privacy Commission as required under NPC Circular No. 17-01.
phtaha collects the following categories of personal data in connection with the operation of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, government-issued ID number (passport, driver's license, PhilSys ID, SSS card) | Account registration, KYC verification, age verification (21+) |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, transaction notifications, support |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), card details (Visa, Mastercard) | Processing deposits and withdrawals in Philippine Peso |
| Transaction Data | Deposit history, withdrawal history, bet history, game session records, bonus usage | Account management, AML compliance, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, login history | Security monitoring, fraud prevention, platform optimization |
| Usage Data | Pages visited, games played, time spent on Platform, click patterns, feature interactions | Platform improvement, personalization, responsible gaming monitoring |
| Communications Data | Live chat transcripts, support ticket content, email correspondence with phtaha | Customer support, quality assurance, dispute resolution |
phtaha does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive information such as government ID numbers is collected, it is handled with the heightened protections required under the Data Privacy Act of 2012.
phtaha collects personal data through the following means:
Data you provide directly when registering your phtaha account, completing KYC verification, making deposits or withdrawal requests, contacting our support team, or participating in promotions. This includes all information entered into forms, uploaded documents, and messages sent to phtaha.
Data collected automatically when you access and use the phtaha Platform, including your IP address, device identifiers, browser information, and session activity. This data is collected through cookies, web beacons, server logs, and similar tracking technologies as described in Section 8 of this Policy.
phtaha may receive personal data about you from third-party sources, including:
Under the Data Privacy Act of 2012, phtaha processes your personal data on the following legal bases:
Withdrawing Consent: Where phtaha processes your data based on consent, you may withdraw that consent at any time by contacting our support team or updating your account communication preferences. Withdrawal of consent does not affect processing carried out on other legal bases.
phtaha uses your personal data for the following purposes:
phtaha will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a separate legal basis for such processing.
phtaha does not sell your personal data. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
Third-party companies that provide services on phtaha's behalf, including payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, cloud hosting providers, customer support platforms, and fraud detection services. All service providers are contractually bound to process your data only on phtaha's instructions and in compliance with applicable data protection law.
phtaha is required by Philippine law to disclose certain personal data and transaction records to regulatory and law enforcement authorities, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent government agencies, where required by law or court order.
In the event of a merger, acquisition, or sale of all or part of phtaha's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect.
phtaha may share your personal data with other third parties where you have given your explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.
No Data Selling: phtaha will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. This is an absolute commitment, not subject to any exceptions.
phtaha uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit phtaha.com. The following types of cookies are used:
You may control cookie settings through your browser preferences. Please note that disabling strictly necessary cookies will prevent you from logging in to your phtaha account and using the Platform's core features.
phtaha retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following retention periods apply:
Upon expiry of the applicable retention period, phtaha will securely delete or anonymize your personal data in accordance with our internal data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.
phtaha implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:
While phtaha takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, phtaha will notify you and the National Privacy Commission within 72 hours of discovery, as required by the Data Privacy Act of 2012.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phtaha:
To exercise any of the above rights, please contact phtaha's Data Protection Officer via live chat or at [email protected]. phtaha will respond to all data rights requests within fifteen (15) business days. We may require you to verify your identity before processing your request.
NPC Complaints: If you are not satisfied with phtaha's response to your data privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint is available on the NPC's official website.
The phtaha Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. phtaha does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the registration and KYC process to enforce this requirement.
If phtaha discovers that personal data has been collected from an individual under 21 years of age, the relevant account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with our Terms & Conditions. If you believe a minor has registered on phtaha, please contact our support team immediately.
phtaha's primary operations and data storage are based in the Philippines. In some cases, personal data may be transferred to and processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international fraud detection services.
Where such cross-border transfers occur, phtaha ensures that appropriate safeguards are in place to protect your personal data, including contractual data protection clauses that require the recipient to maintain data protection standards equivalent to those required under Philippine law. phtaha will not transfer your personal data to countries that do not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.
phtaha reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, phtaha will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Policy will be posted on this page with a revised "Last Updated" date.
Your continued use of the phtaha Platform after the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how phtaha protects your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by phtaha, please contact our Data Protection Officer through any of the following channels:
Our support team is available around the clock and responds in both English and Filipino. For data rights requests, please include your registered email address, your phtaha account ID, and a clear description of your request to help us process it as efficiently as possible.
phtaha is committed to resolving all privacy concerns promptly and transparently. We take every data privacy inquiry seriously and will always provide a substantive written response within fifteen (15) business days of receiving your request.
Your privacy and security are our priority. Sign in to your phtaha account and enjoy hundreds of games in Philippine Peso — knowing your data is protected every step of the way. Must be 21 years or older to participate.
phtaha operates in compliance with PAGCOR regulations. Gambling is for entertainment purposes only. Please play responsibly. Must be 21 years or older to participate. If gambling is affecting your life, seek help immediately.